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Frequently Asked Questions

Who can I contact if I need help?

If you need further assistance with registration, sign in errors, or other related issues , please contact our Customer Support team directly. Customer Support /
Contact Us

Can I cancel my subscription?

Yes! At any time!.

Can I share my credits with other users?

On plans that have Team Management enabled, you can add users, set credit limits for team members, view their usage and gauge ROI for all team members. Credits do not get used twice if 'showing' the same profile. You can also see the contact information other team members have 'shown'.

What happens to my credits when I cancel my plan?

Your credits remain active until the end of the current billing cycle. Credits with later expiry dates will also expire at the end of the billing cycle.!

Will my credits rollover?

Credits rollover according to your plan. Credits remain active for 30, 60 or 90 days from each billing cycle depending on your plan. Annual plan credits remain active for 365 days! See pricing for the specific rollover period for each plan.

Why do I need to confirm my email address?

Confirming your email address certifies that you are the owner of the email address you provided during the sign-up process.

I want to change my registered email address.?

Your registered email address cannot be modified, but you can sign up again with a different email address. However, your existing account information such , will not be merged into a single account.

Last Updated: 11 November 2021